All sales are final. Digital products are delivered instantly and cannot be returned, and mentorship sessions follow a clear rescheduling rule. Your statutory rights as a consumer are not affected — the exceptions are listed below.
01Digital products
Downloads are delivered immediately. By proceeding with your download you consent to immediate supply and lose your 14-day right of withdrawal (see the Terms and Payhip’s End User Licence). Downloaded products are therefore not refundable — including for change of mind, accidental purchases or incompatibility with software you did not check beforehand.
Exceptions — we will always help if:
- you bought by mistake and have not downloaded the file — do not download it and write to us within 14 days of the purchase; we cancel the order and refund you in full;
- a file is corrupted, incomplete or different from the product description — we fix or replace it, and if that is not possible, you get a price reduction or a full refund;
- you did not receive a working download link — we send it again or refund you.
02Mentorship sessions
- Rescheduling: free of charge if you tell us at least 24 hours before the session.
- Late cancellation or no-show: less than 24 hours’ notice, or not joining within 15 minutes of the start, means the session is forfeited and not refunded.
- Delivered sessions are not refundable.
- If we cancel or move a session, you choose between a new date and a full refund.
- These rules apply however you paid — directly by bank transfer or through Payhip.
- Statutory withdrawal: as a consumer you may withdraw within 14 days of the booking confirmation or Payhip purchase as long as the session has not been fully delivered; the payment is then refunded. If you withdraw after part of the service has been provided, you pay a proportionate amount.
03How to ask
Write to legal@freaxment.com with the email address used for the order, the order number or session date, and a description of the problem (a screenshot helps). We reply within 30 days — usually much faster.
Please contact us, not Payhip: Payhip does not hold funds and cannot issue refunds itself. Approved refunds are sent within 14 days, to the original payment method — back to your card through Payhip and Stripe, or by bank transfer to the account you paid from. Card refunds can take a few more days to appear on your statement.
If we cannot agree, see Complaints and disputes in the Terms.
04Chargebacks
If something is wrong, please contact us before disputing a payment with your bank — it is the fastest way to a solution. Your right to dispute a payment with your bank is not affected.
05Model withdrawal form
Complete and send this form only if you wish to withdraw from a mentorship booking.
To: Evgenii Vasilenko (Freaxment), Vysočanská 237/101, 190 00 Praha 9 – Střížkov, Czech Republic, legal@freaxment.com
I hereby give notice that I withdraw from my contract for the following service: 1-on-1 mentorship session
Booked on: ______
Name of consumer: ______
Address of consumer: ______
Date: ______